How to Submit a Warranty Claim
For product warranties, all warranty requests must be submitted to firstname.lastname@example.org. Please follow the email template provided below (failure to do this may result in delayed response time).
Warranty Submission Email must have:
Warranty request emails must include photos of the product, original order number, and a brief explanation of how/why the product needs to be warrantied. Product warranties are only valid for the original purchaser. Warranties may be voided if products have been incorrectly or poorly installed, custom products, or products that have undergone unreasonable abuse.
Please allow 2-3 business days for our team to respond to your warranty request. We appreciate your patience!
If you need to return or exchange a product, please read here for instructions: Returns and exchanges