I was shipped the wrong parts for my order

Did we make a mistake packing your order for shipping? Below is how to let us know.

"I have received the wrong parts"

First of we apologize for the packing mistake! To submit a packing/shipping mistake to be fixed, please send an email with the order number of said shipping mistake, and make sure to include a photo of the products you received or failed to receive along with a photo of the packing slip. Do your best to clearly show all products and packaging in your submitted photo.

Order issue emails that do not have photos will not receive any order correction, or response. Please follow the email template provided below. Emails properly sent with the correct order number, and photos will be fixed as soon as possible! 

If you need to process a return, please take a look here for all information on the return process: Returns and exchanges

 

Shipping Error Email Template: